🚚 Free Standard Shipping on All Orders | Tax-free shopping

Frequently Asked Questions

Everything you need to know about shopping at Lindsay Shop

How long does shipping take?+

We offer Free Standard Shipping on all orders with no minimum required. Standard shipping delivers within 3-7 business days within the United States. There are no shipping charges — shipping is always $0.

Do you ship internationally?+

Currently, we only ship within the United States. We're working on expanding to international destinations — stay tuned!

What is your return policy?+

We offer a 30-day return policy on unused items in original packaging. Personalized storybooks and opened art supplies are non-returnable unless defective. See our Returns & Refunds page for full details.

Are your products safe for children?+

Yes! Every product in our catalog meets U.S. safety standards for children's products. We specifically look for non-toxic materials, durable construction, and age-appropriate design. Always check product age recommendations.

How do I track my order?+

Once your order ships, you'll receive an email with a tracking number. You can track your package directly through the carrier's website (USPS or UPS).

Do you offer gift wrapping?+

We don't currently offer gift wrapping, but many of our products come in attractive packaging that's ready to gift. Our personalized storybooks make especially great gifts!

What ages are your toys for?+

Our products are designed for children ages 3-12. Each product page includes specific age recommendations. Always supervise young children during play, especially with products containing small parts.

How do I contact customer service?+

Email us at support@lindsays-shop.com or call +1 (556) 427-5000. We respond to all inquiries within 24 hours, Monday through Friday.

Do you offer discounts?+

Subscribe to our newsletter for 10% off your first order! We also run seasonal sales and holiday promotions. Follow us on Facebook and TikTok for exclusive deals.

Can I cancel or modify my order?+

If your order hasn't shipped yet, we can usually cancel or modify it. Contact us immediately at support@lindsays-shop.com with your order number and we'll do our best to help.