Returns & Refunds Policy

Last updated: January 2026

We want you and your child to love every purchase from Lindsay Shop. If you're not completely satisfied, we're here to help.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund. Items must be:

• Unused and in original condition
• In the original packaging with all included accessories
• Accompanied by your order number or receipt

How to Initiate a Return

1. Email us at support@lindsays-shop.com with your order number and reason for return
2. We'll send you a return authorization and prepaid return label within 1-2 business days
3. Package the item securely and drop it off at the designated shipping carrier
4. We'll process your refund within 5-7 business days of receiving the returned item

Refund Method

Refunds are issued to the original payment method. Depending on your bank, it may take 3-5 additional business days for the refund to appear on your statement.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We'll send a replacement at no cost or issue a full refund — no need to return the damaged item.

Non-Returnable Items

• Personalized storybooks with custom names (unless defective)
• Opened art supplies and clay sets (for health and safety reasons)
• Items marked as final sale

Exchange Policy

Want a different size, color, or product? The easiest way is to return the original item for a refund and place a new order for the item you want.

Return Postage

Return postage is free for damaged or defective items. For all other returns, customers cover the cost of return postage. We can provide a prepaid return label — the postage amount will be deducted from your refund — or you may ship the item back using your own preferred carrier.

Contact Us

Questions about returns? Email support@lindsays-shop.com or call +1 (556) 427-5000.